ORDER FLOW

Purchase Guide

Clearly explaining “how to place an order, when to pay, how to consult a doctor about prescription drugs, and when to ship” can significantly reduce the cost of repeated explanations for customer service and is closer to the original website’s information-based pharmacy style.

6 stepsThe standard process from product selection to delivery receipt is suitable for displaying on the homepage’s first screen and simultaneously on this page.

Dual SceneRegular products and prescription products can share the same page, with the process differences explained in the description.

The backend can be modified.You can update the step names, descriptions, and customer service tips directly in the backend.

Standard order placement process

Select products and submit your request.

Customers can submit an order after viewing the specifications, quantity, and description on the product page. If multiple specifications are available, customers can select them directly on the product page.

Confirm inventory and purchase conditions

The back-end system checks inventory, prescription requirements, and delivery availability to the target country or region before providing a confirmation.

Payment or proceeding with the consultation

For regular goods, payment can be made directly; for prescription goods, additional medical information will be required before a Japanese doctor can determine whether a prescription can be issued.

Pharmacy dispensing and verification

After receiving the confirmation, the pharmacy will arrange for dispensing, verify the specifications and packaging, and prepare for shipment.

الشحن from Tokyo and providing logistics information

After shipment, the tracking number, shipping method, and estimated delivery time can be communicated to the customer.

After-sales support after signing for receipt

In case of packaging problems, missing items, or abnormal transportation, you can submit a processing application in accordance with the after-sales rules.

Special Notes on Prescription Products

Prescription drugs usually require completing a consultation form or online consultation first. It is not recommended to use the same process for writing the descriptions of regular products and prescription products.
If a doctor determines that a prescription is not suitable, the system should mark the order status in the backend and switch to manual follow-up.
When it comes to personal medical history, medications currently in use, or allergies, customers should be prompted to fill in the information truthfully.
Further expansion is possible in WooCommerce order notes, the ACF field, or custom order status.

We recommend that customers confirm before payment.

Product المواصفاتVerify the dosage, number of tablets, color, and quantity of the kit to avoid after-sales issues caused by misunderstandings.

Delivery informationName, phone number, country/region, and detailed address must be written accurately in one go.

Prescription conditionsFor products involving medical consultations, basic health information and medication history must be prepared.

Logistics ExpectationsInternational shipping involves time zone differences and customs clearance factors, so it is best to avoid promising fixed arrival dates.

购买指南